FAQs

If you don’t find the answer to your questions, you can contact our support and customer service through the 900 828 800.

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1. Hiring and Installation

1.1 How can I know if your network reaches my home?

Introduce your address in the “Search coverage” section in the website and check if it appears in the resulting list, or contact us at info@adamo.es or calling for free at 900 828 800.

If your address appears, it means that you are lucky and can order our services and start surfing at high speed.

If we still don’t offer service at your address, check it periodically, we are extending our network every day! You can also request that we bring the fiber to your town in Adamo Fiberhoods.

1.2 How will you bring the optic fiber to my home?

The optic fiber is already at your building, and we will bring it to your home through intern infrastructure (antenna, telephony or electricity), without any construction work.

1.3 Does it require any construction work at my home?

No, it doesn’t require any construction work: since we use internal infrastructure, there won’t be any visible wire at your home.

1.4 How long will the installation take?

The installation usually takes between 1 and 2 hours.

1.5 Will I be any day without telephone line?

No, we don’t process the line transfer until you already have service with Adamo.

1.6 Can I keep my current telephone number??

Yes, we take care of the line transfer process so that you don’t have to worry about anything.

2. Internet

2.1 Is the hired speed real?

Yes, of course it is real! The optic fiber technology is stable and allows us to give you the offered speed.

2.2 Why do I need so much speed?

If you wonder why you need it it’s only because you have never tried it.

Internet at very high speed eases your life: watch videos, movies and series live and in high definition without annoying cutoffs and without having to wait for them to load; upload photos and videos to Facebook, Instagram and others in an instant; connect multiple devices at the same time without experiencing a speed reduction (all the computers, tablets and mobile phones in the home!) and make the most of the Cloud and the Internet of Things.

3. Mobile Telephony

3.1 What mobile lines price rates do you offer?

You can see our mobile lines price rates clicking on the “ADD-ON SERVICES” tab in the following link.

3.2 Can I keep my current mobile number?

Yes, we take care of the line transfer process so that you don’t have to worry about anything.