If you don’t find answers to your questions, you can contact our support and customer service through the 902 789 890, you can also call us to our local numbers.
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- How will you do the installation at home?
The fiber is already in your building and we will use the internal cabling (antenna, telephony or electricity). The installation takes between 1 and 2 hours.
- Will it involve extra work at home?
By using internal cabling we will not leave any visible cable in your home. We will not have to make a hole in your wall to make pass the fiber and it will not affect to the painting.
- How can I see my bills?
In your personal area (https://mi.adamo.es) you will see all your bills. To access you only need your customer number and your password that we will send you through a SMS when you contract our services.
- How do you invoice?
The first week of each month you will receive the invoice of the whole month.
- Can I keep my old telephone number?
Yes. We will manage the portability with your current operator. However, we advise you to call your old operator, after having a complete service with us, to check that everything is correct.
- How long does the portability take?
The complete process usually takes between 5-10 natural days if your data are correct, but it depends on each operator. Adamo will let you know by sending a SMS with the date and time of the portability.
- Will I be some days without telephone line?
The technical procedures to switch operator hardly ever don’t delete entirely the unavailability of the line.
- Manuals and technical guides
You can find manuals and technical guides in the next link, but you can always contact us and it will be a pleasure to help you.